Tbridge EC (Genesys) 8.2

Tbridge EC (Genesys) is an integration bridge designed to connect your enterprise applications with your Genesys contact center environment. It streamlines data exchange, automates cross‑system workflows, and surfaces relevant customer context to agents in real time. With configurable connectors and event‑driven orchestration, Tbridge EC helps reduce manual swivel between systems and speeds up deployment without heavy custom code.

Key capabilities:

• Bi‑directional data synchronization between Genesys and CRMs, ticketing, ERP, or custom apps
• Real‑time event handling for screen pops, case updates, and notifications
• Flexible data mappings and transformations to fit your models and processes
• Secure, auditable operations with role‑based access control and detailed logging
• Deployment flexibility to support cloud, hybrid, or on‑premise environments

Typical use cases include synchronizing customer profiles, pushing order status updates to agent desktops, creating or updating tickets based on interaction events, and orchestrating follow‑up tasks after calls, chats, or messages.

Built for teams that need reliable, maintainable integrations around the Genesys ecosystem, Tbridge EC helps improve agent productivity, reduce handle time, and deliver more consistent customer experiences.

Tbridge EC (Genesys) is developed by TeleAp S.p.A.. The most popular versions of this product among our users are: 6.0, 8.1 and 8.2. The name of the program executable file is CtiKernel.exe.

You can check Meeting Center, SoonR Desktop Agent, Genesys Interaction Workspace and other related programs like Genesys Membrane Master at the "download" section.